Paragon Silver Support Service

We share our knowledge and expertise with you!

Paragon Silver Support Service minimizes efforts, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers bring professional support, knowledge and expertise to Your organization for business critical or highly
customized environments. Silver Support Service ensures that Your products
run reliable and includes guidance, training, problem solution and
customization up to one year for one price.

Support Account Management

Get your Account Manager within Paragon Support team right on acquiring Silver Support Service. A dedicated support engineer will be responsible for direct assistance and guidance through all support related issues via Paragon website. Account Manager will keep track on your enquiry progress engaging all appropriate specialists and making sure that your requirements are being met timely.

First reaction time - the guaranteed reply time for Silver support request is 8 business hours.

Extended hours of operation - Our Support engineers are available for you from 8.00 to 18.00 CET from Monday till Friday.

Unlimited number of support requests within one year

Test engineers and developers requiring the ability to contact our Support team by phone should consider the Paragon Gold Support Service.

Technical Resources and Additional Tools

In addition to free access to KB, Documentation and Community forum you also receive the access to technical resources and additional tools which provide you following advantages:

Additional possibilities and expanded functionality;
Your system optimization;
System security improvement;
Other useful tools for regular system operations.

Consulting

This service offers preventative and instructive guidance on a variety of issues - from answers to your basic " how-to" questions to enquiries regarding functionality of our products in either common or rare cases. Qualified responses guaranteed within one business day. Consulting service covers the most common objectives you need to accomplish as well as rare and even unique cases. Contact your dedicated Consulting Engineer to get the best assured assistance in the following and even more:
designing backup, recover, disaster or performance plans
computer life cycle management
scripting service
managing IT infrastructures
installation or deployment service

Paragon Silver Support Service Download Page

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